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Please contact me prior to returning any items
Refund policy is lasts 14 days. If 14 days have gone by since your purchase, unfortunately a refund or exchange will not be offered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards
To complete your return, a receipt is required.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, you will receive an email. Please make sure you include a note or your order number, name, address and reason for return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact at andy@andythomasartworks.co.uk
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Only items if they are defective or damaged will be replaced. If you need to exchange it for the same item, send an email to andy@andythomasartworks.co.uk
To return your product, please contact Andy Thomas Artworks for full postal address and details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please send via some form of tracked courier service, (signature required)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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